Contact Us

CUSTOMER CARE

Contact Mootacthy

Our Customer Care team can assist with questions about Mootacthy artistic trays, product information, orders, payments, shipping, tracking, returns, refunds, and website support.

Website: mootacthy.com

OFFICIAL SUPPORT EMAIL

Email Customer Care

service@mootacthy.com

Please include your order number when contacting us about an existing purchase so our team can locate the order more efficiently.

CUSTOMER SERVICE PHONE

Phone Support

+86 139 4201 1506

For general product, order, shipping, return, refund, or account-related questions.

BUSINESS OPERATOR

Hefei Chenzhiyan Trading Co., Ltd.

Mootacthy is owned and operated by Hefei Chenzhiyan Trading Co., Ltd.

Hefei Chenzhiyan Trading Co., Ltd. operates mootacthy.com and is responsible for Mootacthy product sales, order administration, Customer Care, shipping coordination, returns, refunds, and online store operations.

01 Business & Return Address

REGISTERED BUSINESS & DESIGNATED RETURN ADDRESS

Hefei Chenzhiyan Trading Co., Ltd.

Room 802, Building 2, Haihui Commercial Plaza, Binhu Century Community, Baohe District, Hefei City, Anhui Province

This address serves as both the registered business address of Hefei Chenzhiyan Trading Co., Ltd. and the designated return address for approved Mootacthy customer returns.

IMPORTANT RETURN NOTICE

Where Should I Send My Return?

Mootacthy uses the same address as both its registered business address and its designated return address.

DESIGNATED RETURN ADDRESS Room 802, Building 2, Haihui Commercial Plaza, Binhu Century Community, Baohe District, Hefei City, Anhui Province

Please contact service@mootacthy.com before sending any item back. Customer Care will review your return request and provide return authorization and the applicable instructions so your parcel can be properly identified and processed.

HOW WE CAN HELP

01

Product Support

Questions about dimensions, materials, finishes, use, or product care.

02

Order Support

Help with order information, payment questions, shipping, and tracking.

03

After-Sales Support

Assistance with damaged items, returns, refunds, and other order concerns.

! ORDER ISSUE

Damaged, Defective, Or Incorrect Item?

Contact service@mootacthy.com and include your order number, a description of the issue, and clear photos or videos where relevant. Our team will review the information and provide an appropriate replacement, refund, return, or other reasonable solution where applicable.

RETURN REQUEST PROCESS

Before Sending A Product Back

01

Contact Us

Email Customer Care with your order number and reason for requesting a return.

02

Authorization

Our team reviews eligibility and provides the applicable return authorization and instructions.

03

Return

Follow the approved instructions and send the return to the designated address shown above.

FOR FASTER ASSISTANCE

What To Include In Your Message

Your full name
Your order number, if applicable
The product involved
A clear description of your question or issue
Photos or videos where relevant
The email address used for the order

MOOTACTHY CUSTOMER CARE

We Are Here To Help

For questions about Mootacthy products or an existing order, contact us using the official support details below.

CUSTOMER SERVICE PHONE +86 139 4201 1506
LEGAL COMPANY Hefei Chenzhiyan Trading Co., Ltd. REGISTERED BUSINESS & RETURN ADDRESS Room 802, Building 2, Haihui Commercial Plaza, Binhu Century Community, Baohe District, Hefei City, Anhui Province

The address above is both the registered business address and the designated return address for approved Mootacthy returns. Please obtain return authorization before sending any return parcel.

Hefei Chenzhiyan Trading Co., Ltd. · Mootacthy · mootacthy.com