Return Policy
RETURN PERIOD
30-Day Return Window
Mootacthy accepts return requests within 30 days after delivery. Items must meet the return requirements described below.
Days After Delivery
RETURN PROCESS
Contact
Send your order details and return request.
Approval
Receive return instructions from our team.
Refund
Refund processed after inspection.
RETURN REQUIREMENTS
Items Eligible For Return
Products should be unused, uninstalled, and returned in original condition with packaging, accessories, and proof of purchase when applicable.
Original State
Items must remain unused and complete.
Order Proof
Provide order information for verification.
Approval First
Unapproved returns may not be accepted.
DAMAGED ITEMS
Received A Damaged Product?
If your tray arrives damaged, defective, or incorrect, please contact Mootacthy as soon as possible with your order information and supporting photos.
Non-Returnable Items
Customized products, used items, damaged items caused after delivery, and products returned without approval may not qualify for return.
Refund Timing
Approved refunds are processed after inspection and returned through the original payment method.
COMPANY INFORMATION
Hefei Chenzhiyan Trading Co., Ltd.
Responsible for Mootacthy brand operations, customer service, and return management.
Need Return Assistance?
Please contact Mootacthy Customer Support before returning any item. We are happy to assist with your request.
service@mootacthy.com
Hefei Chenzhiyan Trading Co., Ltd.