Return Policy
01 · RETURN WINDOW
180-Day Return Window
Eligible purchases may be returned within 180 calendar days after confirmed delivery.
Return requests must meet the eligibility requirements described in this policy. Please contact Mootacthy Customer Care before sending any product back.
03 · RETURN ELIGIBILITY
Conditions For An Eligible Return
Unless the product arrived damaged, defective, incorrect, incomplete, or materially different from the item ordered, returned products should satisfy the following conditions:
07 · NON-RETURNABLE ITEMS
Certain Returns May Not Be Accepted
Unless required otherwise by applicable law or the product arrived damaged, defective, incorrect, incomplete, or materially different from the item ordered, the following may not qualify for return:
- Products that have been materially used, altered, modified, or damaged after delivery.
- Customized or personalized products where applicable.
- Products missing substantial components because of customer handling.
- Returns requested after the applicable 180-day return period.
- Items returned without the required authorization or outside the provided return instructions.
08 · REFUND APPROVAL
Return Inspection
Once a returned item has been received, we may inspect the item and confirm whether it meets the applicable return conditions. We will notify you regarding the outcome of the review.
09 · REFUND METHOD
Original Payment Method
Approved refunds are issued to the original payment method used for the applicable order unless another method is required by the payment provider or applicable law.
10 · REFUND TIMING
5–10 Business Days
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Where a physical return is not required, the applicable refund may generally be initiated within 5–10 business days after the refund has been approved. Your payment provider or financial institution may require additional time before the funds appear in your account.
11 · EXCHANGES
Replacement Or Exchange Requests
If you would like a replacement or exchange, contact Customer Care before returning the original item. Availability may depend on product inventory, condition, and the circumstances of the request. If an exchange cannot be completed, another appropriate solution may be offered.
12 · ORDER CANCELLATIONS
Contact Us As Soon As Possible
If you need to request an order cancellation or change, please contact service@mootacthy.com as soon as possible. We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed after processing, fulfillment, or shipment has begun.
13 · SHIPPING & RETURNS
Checkout Shipping & Return Policy
Current eligible United States checkout options include Express Shipping for $7.99, Free Shipping for eligible orders of $49.99 or more, and Standard Shipping for $5.99 on eligible orders from $0.00 to $49.98.
Shipping fees paid for the original outbound shipment are separate from the approved free-return method described in this policy. Please review the Mootacthy Shipping Policy for complete shipping information.
14 · OFFICIAL BUSINESS INFORMATION
Hefei Chenzhiyan Trading Co., Ltd.
Mootacthy is owned and operated by Hefei Chenzhiyan Trading Co., Ltd.
The address above is both the registered business address of Hefei Chenzhiyan Trading Co., Ltd. and the designated return address for approved Mootacthy returns. Please obtain return authorization before sending any parcel.
RETURN & REFUND SUPPORT
Need Help With A Return?
Contact Mootacthy Customer Care before returning any product. Please include your order number, return reason, and supporting photos or videos where relevant so our team can review your request efficiently.
The designated return address above is the same as Mootacthy's registered business address. Return authorization should be obtained from Customer Care before shipment.
Hefei Chenzhiyan Trading Co., Ltd. · Mootacthy · mootacthy.com