Privacy Notice

PRIVACY & DATA

Privacy Notice

This Privacy Notice explains how Mootacthy and Hefei Chenzhiyan Trading Co., Ltd. collect, use, disclose, protect, and manage personal information when you visit mootacthy.com, place an order, contact Customer Care, or otherwise use our services.

Last updated: August 27, 2026
M DATA CONTROLLER

WHO OPERATES MOOTACTHY

Hefei Chenzhiyan Trading Co., Ltd.

Mootacthy is owned and operated by Hefei Chenzhiyan Trading Co., Ltd.

Hefei Chenzhiyan Trading Co., Ltd. operates mootacthy.com and is responsible for the handling of personal information associated with Mootacthy website operations, product purchases, order administration, Customer Care, and related services.

01 · INFORMATION WE COLLECT

01

Contact Information

Your name, email address, telephone number, billing information, shipping address, and other contact information you provide.

02

Order Information

Products purchased, order value, transaction status, delivery information, returns, refunds, and related purchase records.

03

Communications

Messages, requests, photos, videos, product questions, complaints, and other information you provide when communicating with Customer Care.

04

Website Information

Device type, browser information, IP address, website interactions, referral information, pages viewed, and similar technical or usage data.

02 · PAYMENT INFORMATION

Secure Payment Processing

Payments made through mootacthy.com may be processed by third-party payment providers. We may receive transaction-related information such as payment status, payment method type, billing details, and transaction references necessary to process or support an order.

Complete payment card credentials may be processed directly by applicable payment providers rather than stored directly by Mootacthy.

03 · HOW WE USE INFORMATION

Supporting Your Mootacthy Experience

Process and fulfill purchases.
Provide shipping and tracking information.
Manage returns, refunds, and order concerns.
Respond to Customer Care requests.
Maintain website security and prevent misuse.
Improve products, services, and website performance.

04 · COOKIES

Cookies & Similar Technologies

mootacthy.com may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping sessions, understand website performance, and improve the browsing experience.

YOUR BROWSER

Cookie Choices

Depending on your browser and available website settings, you may be able to control or remove certain cookies. Disabling some cookies may affect website functionality.

05 · INFORMATION SHARING

Service Providers & Business Partners

We may disclose information to service providers when reasonably necessary to operate mootacthy.com and provide our services, including:

Payment processors
Shipping and logistics providers
Website hosting and technology services
Analytics, security, and operational providers

We may also disclose information when reasonably necessary to comply with applicable legal obligations, respond to lawful requests, protect our rights, investigate suspected fraud, or maintain website and transaction security.

06 · PERSONAL INFORMATION

How We Handle Customer Data

Mootacthy does not disclose personal information to unrelated third parties merely for their independent use. Information is shared when reasonably necessary to provide services, operate our business, protect transactions, or comply with applicable requirements.

07 · DATA RETENTION

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including completing transactions, maintaining business and financial records, providing Customer Care, resolving disputes, preventing fraud, and meeting applicable legal or operational requirements.

08 SECURITY

Protecting Personal Information

We use reasonable technical, administrative, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No online transmission or storage method can be guaranteed to be completely secure.

09 · YOUR PRIVACY CHOICES

Access, Correction & Deletion

Depending on applicable requirements and the circumstances of your request, you may be able to ask us to:

Access certain personal information we hold about you.
Correct inaccurate or incomplete personal information.
Request deletion of eligible personal information.
Ask questions about how your personal information is handled.

We may need to verify information associated with a request before taking action.

10 · INTERNATIONAL SERVICES

Cross-Border Information Processing

Because Mootacthy may serve customers and work with service providers in different locations, personal information may be processed or stored in jurisdictions outside the location where it was originally collected. We take reasonable steps to work with service providers appropriate for our operations.

11 · CHILDREN'S PRIVACY

General-Audience Store

Mootacthy is a general-audience home décor store and our services are not designed specifically for children. We do not knowingly seek to collect personal information from children for the purpose of selling our products directly to them.

12 · THIRD-PARTY LINKS

External Websites

mootacthy.com may contain links to independently operated third-party websites or services. Their privacy and security practices are governed by their own policies.

PLEASE REVIEW

Other Privacy Policies

We encourage you to review the privacy information provided by third-party services before submitting personal information to them.

13 · POLICY UPDATES

Changes To This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, technologies, business practices, service providers, or applicable requirements. When updated, the revised version will be posted on this page with a new last-updated date.

OFFICIAL BUSINESS INFORMATION

Hefei Chenzhiyan Trading Co., Ltd.

Mootacthy is owned and operated by Hefei Chenzhiyan Trading Co., Ltd.

CUSTOMER SERVICE PHONE +86 139 4201 1506
REGISTERED BUSINESS ADDRESS Room 802, Building 2, Haihui Commercial Plaza, Binhu Century Community, Baohe District, Hefei City, Anhui Province

PRIVACY CONTACT

Questions About Your Privacy?

If you have questions about this Privacy Notice, the personal information associated with your Mootacthy account or order, or a privacy-related request, please contact us using the information below.

LEGAL COMPANY Hefei Chenzhiyan Trading Co., Ltd. EMAIL service@mootacthy.com PHONE +86 139 4201 1506 REGISTERED BUSINESS ADDRESS Room 802, Building 2, Haihui Commercial Plaza, Binhu Century Community, Baohe District, Hefei City, Anhui Province

Hefei Chenzhiyan Trading Co., Ltd. · Mootacthy · mootacthy.com